Legal
Services Agreement
Last updated 26 June 2026
1. The agreement
These terms govern your use of ConneX, provided by NexCell Solutions Ltd, 66 Paul Street, London EC2A 4NA. By creating an account or using the service you agree to them.
2. The service
ConneX is an AI receptionist and CRM for estate and letting agencies, including enquiry handling across calls, WhatsApp, SMS, and email, lead and property management, compliance tooling, finance, and portals. Features available to you depend on your plan.
3. Your account & acceptable use
You are responsible for your account, your users, and the accuracy of the information you provide. You must not misuse the service, attempt to breach its security, or use it unlawfully or to send content you are not permitted to send.
4. Fees & billing
Plans are Starter (£199/mo), Professional (£499/mo), and Enterprise (custom), each with a one-time Go-live setup fee and usage allowances as shown at sign-up. Fees are billed in advance and exclude VAT unless stated. Add-on and overage charges apply as set out in your plan.
5. Your data & compliance
You retain ownership of the data you put into ConneX. You are responsible for having a lawful basis to process the contacts and leads you manage, and for meeting your own regulatory obligations. Our handling of personal data is described in our Privacy Policy.
6. AI-assisted features
The AI receptionist automates enquiry handling and qualification. While we work to keep it accurate and reliable, you remain responsible for reviewing outcomes that materially affect your customers or compliance.
7. Availability & liability
We aim to provide a reliable, secure service but do not warrant uninterrupted availability. To the extent permitted by law, our liability is limited as set out in your order, and we are not liable for indirect or consequential loss.
8. Term & governing law
Either party may end the agreement in line with your plan. These terms are governed by the laws of England and Wales. Questions? Email contact@nexcellsolutions.com.